Frequently Asked Questions
Q. Will I have the same cleaner come to my house every time?
A. Yes! With the exception of holidays when we’ll have to send a
alternative cleaner to you; otherwise you’ll ALWAYS get the same
cleaner or cleaners.
Q. How many cleaners will come to clean my home?
A. Usually one, as we have found that most clients prefer this.
But if you’d like two or even three, that’s not a problem.
Q. Can I check your references?
A. Yes, of course you can. We have built up a very high
reputation for both consistency and excellent quality, and many of
our existing customers will be more than happy to provide references
for us
Q. Will my cleaning be done on the same day and at the same
time every time you come to my home?
A. Yes.
Q. Can you do my ironing for me?
A. Yes.
Q. What areas do you cover?
A. East London, North London, South East London and South Essex.
Romford to Redbridge, Ilford to Muswell Hill, Hendon to Greenwich
and all points in-between. We even go as far as Chingford, Chigwell
and Blackheath!
Q. Do I need to buy any special cleaning materials or
equipment?
A. No. We can use your products and equipment but we generally
use our own. If you have any special requirements or requests,
please tell us.
Q. How long will it take to Spring Clean my home?
A. We know from our experience that a complete top-to-toe Spring Clean of a fairly well-kept
three bedroom house can take up to 10 hours; however, we will advise you of what can realistically
be achieved in the hours you choose to book when we visit you at your home to discuss your needs.
Q. Are you insured?
A. Yes, we are fully insured. But Lisa's Cleaning will not be liable for
any liability caused by or arising out of or from: Damage to windows, articles of glass, china porcelain, earthenware,
stone or other articles of a brittle nature.
Q. Are your cleaners paid the minimum wage?
A. No. ALL our operatives are paid considerably more than the
minimum wage. We aim to keep our staff team happy and highly
motivated; we believe that paying people the minimum wage is
tantamount to robbery!
Q. Do your cleaners all speak English?
A. Yes, of course. We ONLY employ cleaners with a good command of
English. .
Q. Do I have to have cleaning every week?
A. No. You can have cleaning when it suits you. That can be
weekly, every two weeks, monthly or as-and-when required.
Q. If I have an allergy, can you still clean for me?
A. Yes, of course we can. We have special professional products
and equipment to help with most allergy sufferer’s requirements.
Q. What hours do you work?
A. We work when you need us. Most of our domestic cleaning takes
place between 0830 and 1700, Monday to Friday, but again, we clean
when it suits you. Simply call us to discuss your requirements.
Office, shop and commercial cleaning is usually done outside of
these hours.
Q. What does it cost?
A. Unlike many of our competitors we make this crystal clear, we
charge by the hour! Weekday domestic cleaning, during ‘usual’
working hours for bookings of four hours or less, is charged at
£13.00 per hour per cleaner. Single bookings of more than four hours
are charged at £12 per hour per cleaner and single bookings of
ten hours or more are charged at £10 per hour per cleaner.
Q. Can you clean my office or shop?
A. Yes, we offer a commercial cleaning service. Please call Lisa
to discuss your needs.
Q. If I want cleaning, what do I do next?
A. Call us or email us. In most cases we’ll make an appointment
to come and see you to discuss your requirements in person
We know the standards that are required; we won’t let you down or
just skim or surface clean.
Call us today for free advice or to book an appointment for a
quote on
020 7183 1377 or 07507 857932 or email:
lisa@lisas-cleaning.co.uk
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